Your delivery is free ( 需要運費嗎 )？ Yes, delivery is free after 200hkd ( 200hkd above 免運費。)
How do the courier company deliver my order? ( 快遞公司如何送貨 )？ The courier company will call you 30 minutes before the arrival. If you are not at home at that moment, they will liaise with you for the next delivery. ( 快遞公司在送貨前30分鐘會電話聯絡你，如果地址沒有人接收，他們會跟你商討再派送安排。 )
Which area the delivery cover in Hong Kong? ( 送貨範圍覆蓋全香港嗎 )？ Our delivery scope covers most Hong Kong, Kowloon, New Territories homes or offices. ( 我們送貨範圍覆蓋大部份香港、九龍、新界住宅或辦公室 ) 。 )
What time do you deliver ( 什麼時間送貨 )？ Delivery time is 1pm - 7pm, the designated area is only available from 1pm - 5pm. ( 送貨時段為下午1pm - 7pm，指定地區只限1pm - 5pm 。 )
When can I get my order( 我幾時可以收到貨 )？ It takes around 1-2 working days(Mon-Fri) after the order has been placed. We do not accommodate and guarantee specific delivery arrival times. ( 你大概在1-2個工作天(星期1至5)後 收到你的訂單，我們暫時不接受特定的送貨到貨時間。 )
What is the Standard Parcel Condition when you receive the Supplement ( 收到有問題貨品應該怎樣辦 ) If you find the product is faulty when you have received the items. Please notify the courier person / take pictures and contact to Spark Protein Hong Kong team for the follow up ( 收到貨品後，請檢查包裝原整無缺。如您發現包裝破損、產品不符、或有其他訂貨問題，請即場通知送貨人員，並拒絶接收全部貨品，並儘快聯絡 Optsup 網上商店的顧客支援團隊，我們會盡力協助您解決問題。請勿打開或毁壞貨品的原來包裝及貨品本體。 )
If under any circumstances that the delivery company is unable to deliver your order for the first time, Optsup will attempt to send to you again on the next day. If Optsup is unable to deliver in the second time again. Optsup reserves all right to charge you for the order that you should have received that day. 如因未能聯絡客戶導致Optmeal 無法於送貨日送到，運輸公司將於翌日重新安排派送。如翌日仍然未能聯絡客戶或安排運送，將視為放棄有關訂單，Optmeal 將不作任何保償。
If delivery company is unable to deliver with client contact info, it is regarded as order disclaimed, Optsup will not make any compensation. 如因聯絡資料錯誤導致運輸公司派送失敗，Optsup 將視為放棄有關訂單及不作任何保償。
Optsup expressly disclaims all liability which may arise by virtue of the order being left unattended for a period of time after delivery. This includes but is not limited to theft, tampering and contamination. 貨物在到達後，如一段時間無人看管而可能產生的所有責任，包括 : 遺失、污染等，Optmeal和第三方運輸公司均不會承擔。
info@optmeal.com, expect a prompt reply we have a team dedicated to answering your questions. 立即與我們聯絡
